Policy hub
Shipping & Returns
A plain summary of how orders ship and what happens if something goes wrong. The full legal policies below are the authoritative versions.
Processing
Orders are generally processed and shipped within 2–3 business days after payment and any necessary order verification are completed. Many orders may ship sooner. Business days generally exclude weekends and applicable holidays.
Where we ship
VivaLaCart.com currently ships only within the United States. Methods, rates and estimated delivery times are shown during checkout when applicable. International customers can shop Viva La Cart inventory through our official eBay store.
Returns
All sales are final. Returns and exchanges aren't accepted for change of mind, fit, preference, ordering the wrong item, or conditions that were clearly disclosed in the listing. Please review photos, descriptions, measurements and condition notes before purchasing — and ask us anything first.
Problems with an order
If an order arrives damaged, is the wrong item, is defective in a way that was not disclosed, is materially different from its description, or the shipment is lost, email returns@vivalacart.com as soon as reasonably possible with your order number, a description and supporting photos. Each claim is reviewed individually. Keep the item and all original packaging, and don't send anything back before receiving return authorization.
Estimated delivery dates shown at checkout or in tracking are estimates and are not guaranteed unless specifically stated otherwise. Delivery can be affected by carrier delays, weather, transportation disruptions, high-volume periods, incorrect addresses, delivery-area restrictions and events outside Viva La Cart's reasonable control.
Full legal policies
These are the authoritative store policies applied at checkout.