F.A.Q
Frequently Asked Questions
Trusted seller • Secure checkout • Fast handling • Honest listings
Why Buy From Viva La Cart?
Why should I buy from Viva La Cart?
Viva La Cart has been selling online since 2009 and is trusted by buyers across major marketplaces. Every item is carefully sourced, inspected, photographed, and packed with care.
Shopping directly on VivaLaCart.com gives you access to exclusive drops, early releases, and a direct relationship with our team.
Are you a legitimate seller?
Yes. We’ve completed thousands of successful transactions over the years. Our reputation is built on transparency, fast handling, and reliable service.
Products & Authenticity
Are your items new or used?
We sell a mix of new, pre-owned, vintage, and collectible items. Each listing clearly states condition and shows the exact item you’ll receive.
Are your items authentic?
Yes. Authenticity matters to us. All items are carefully inspected and sourced from trusted channels.
Will I receive the exact item shown?
Yes. Unless stated otherwise, the photos in each listing show the exact item you will receive.
Are items one-of-a-kind?
Many of our products are limited, vintage, or one-of-one finds. Availability depends on sourcing, so once an item sells, it may not return.
Shipping & Handling
How fast do you ship?
Orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays).
Will I receive tracking?
Yes. You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
We do not offer international shipping directly through VivaLaCart.com.
Many items are available internationally through our official eBay store, where eBay handles global shipping, customs, and duties.
Shop internationally on eBay →
Returns & Peace of Mind
Do you accept returns?
Yes. We offer a 14-day return window from delivery. Items must be returned in the same condition as received.
What if something goes wrong?
If there’s ever an issue — damage, incorrect item, or a shipping concern — contact us and we’ll work with you to make it right.
Orders & Payments
Is it safe to shop on VivaLaCart.com?
Yes. Our checkout is fully encrypted and secure. Your payment information is protected at all times.
Can I cancel or change my order?
If your order hasn’t shipped yet, contact us as soon as possible. Once shipped, orders cannot be modified.
Customer Support
How can I contact you?
Email us anytime at hello@vivalacart.com
How fast do you respond?
Most messages are answered within 1–2 business days. Please include your order number for faster help.