Shipping Policy

We aim to make shipping clear, reliable, and straightforward. Please review the information below before placing an order.

Order Processing Time

Orders are generally processed and shipped within 2–3 business days after payment and any necessary order verification are completed.

Many orders may ship sooner.

Business days generally exclude weekends and applicable holidays.

Processing times may occasionally be extended because of unusually high order volume, payment verification, inventory verification, weather, carrier disruptions, or other circumstances that reasonably affect fulfillment.

United States Shipping

VivaLaCart.com currently ships orders only within the United States.

Available shipping methods, rates, and estimated delivery times will be displayed during checkout when applicable.

Delivery estimates begin after an order has been transferred to the shipping carrier.

Estimated delivery dates shown at checkout, in tracking information, or elsewhere on our website are estimates and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by:

• Carrier delays
• Weather
• Transportation disruptions
• High-volume periods
• Incorrect or incomplete addresses
• Delivery-area restrictions
• Events outside Viva La Cart’s reasonable control

International Customers

VivaLaCart.com does not currently process international shipments directly.

International customers who would like to purchase Viva La Cart inventory should visit our official eBay store:

Viva La Cart on eBay
https://www.ebay.com/str/vivalacart

International orders placed through eBay are processed under the shipping, payment, buyer-protection, customs, return, and other applicable policies of eBay and the services eBay makes available for that transaction.

Availability of international shipping may vary by item and destination.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting an order.

If you notice an address error, contact Viva La Cart as soon as possible at Hello@vivalacart.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the shipping carrier.

Tracking Information

When tracking is available, customers will receive shipment confirmation and tracking information after the order has been processed and transferred to the carrier.

Tracking information may take time to update after the carrier first receives the shipment.

Delivered Packages

Carrier tracking may sometimes indicate that a package has been delivered before the customer physically locates it.

If tracking shows delivered but the package cannot be located, customers should first:

• Check the delivery location carefully
• Check with household members
• Check with neighbors where appropriate
• Check mailrooms, parcel lockers, front desks, or other designated delivery areas
• Allow reasonable time for carrier tracking or delivery scans to update

If the package still cannot be located, contact Viva La Cart so the shipment can be reviewed.

Damaged Shipments

If an order arrives damaged, contact Viva La Cart as soon as reasonably possible.

Please retain:

• The merchandise
• Original shipping box or mailer
• Interior packaging
• Shipping label
• Any damaged packaging
• All included components

We may request photographs or other reasonable evidence before determining the appropriate resolution.

Do not discard packaging or damaged merchandise while a shipping or insurance claim is being reviewed unless instructed otherwise.

Lost Shipments

If a package appears to be lost in transit, contact Viva La Cart with your order number and relevant tracking information.

We may review the shipment with the carrier and, where applicable, initiate a carrier or shipping-insurance claim.

The appropriate resolution will be determined based on the available evidence, carrier information, applicable coverage, and any rights provided by law.

Shipping Insurance and Carrier Claims

Viva La Cart may use carrier-provided coverage or separate shipping insurance for certain shipments.

When a loss or damage claim is appropriate, customers may be required to cooperate with the investigation and provide reasonable supporting evidence.

Shipping insurance is part of Viva La Cart’s shipment-protection process and does not eliminate customer rights that cannot legally be waived.

Returned or Undeliverable Packages

If a shipment is returned to Viva La Cart because of an incomplete or incorrect address, refusal, failure to claim the shipment, or another delivery issue attributable to the recipient, we will review the order before determining whether reshipment or another resolution is available.

Additional shipping charges may apply for an approved reshipment where permitted by applicable law.

Shipping Questions or Problems

For shipping questions, damaged shipments, lost packages, or delivery concerns, contact:

Viva La Cart
Email: Hello@vivalacart.com

Please include your order number and relevant shipment details so we can review the issue efficiently.