Return & Refund Policy

We want customers to understand exactly what to expect when shopping with Viva La Cart. Because much of our inventory may be pre-owned, vintage, collectible, limited, or one-of-a-kind, please review all product photos, descriptions, measurements, condition notes, and other listing details before purchasing.

All Sales Are Final

All sales are final. Viva La Cart does not accept returns or exchanges for change of mind, fit, preference, buyer’s remorse, ordering the wrong item, or conditions that were clearly disclosed in the product listing.

We encourage customers to contact us with product questions before placing an order.

Problems With an Order

If your order arrives damaged, you receive the wrong item, the item is defective in a way that was not disclosed, the item is materially different from its description, or your shipment is lost, please contact Viva La Cart as soon as reasonably possible.

Contact us at vivalacart@gmail.com and include your order number, a description of the problem, and supporting photos or documentation when applicable.

Each claim is reviewed individually before a refund, return, replacement, or other resolution is authorized.

Evidence and Return Authorization

Customers may be asked to provide photographs of the item, shipping box or mailer, internal packaging, shipping label, damage, defect, or other relevant evidence.

Please retain the item and all original packaging while the claim is being reviewed.

Do not send an item back without first receiving return authorization and instructions from Viva La Cart. Unauthorized returns may not be accepted.

Viva La Cart may compare returned merchandise with listing photographs, condition records, serial numbers, identifying marks, SKU or asset information, shipment information, and other available records.

Shipping Damage or Loss

When an order is damaged or lost during shipment, Viva La Cart may submit a claim to the applicable shipping carrier or shipping-insurance provider.

Customers may be required to retain the merchandise, packaging, shipping label, and other evidence while a carrier or insurance investigation is pending.

A carrier or insurance claim does not automatically determine the customer's rights or the final resolution of the order.

Refunds

Refunds are not issued automatically when a claim is submitted.

If Viva La Cart determines that a refund is appropriate after reviewing the available evidence, the approved refund will be issued to the original payment method.

Once Viva La Cart submits the refund, processing time is controlled by the customer's bank, card issuer, or payment provider and may vary.

If a return is required as part of an approved resolution, refund processing may occur after the returned merchandise is received and inspected.

Exchanges

Viva La Cart does not offer routine exchanges.

Because many products are limited or one-of-a-kind, a replacement may not be available. If Viva La Cart determines that a replacement is an appropriate resolution and comparable inventory is available, we may offer that option.

Pre-Owned, Vintage and One-of-a-Kind Merchandise

Pre-owned and vintage merchandise may show normal signs of previous ownership, age, use, storage, or manufacture.

Known material condition issues should be disclosed through the listing description, photographs, condition notes, or other product information.

Condition that was accurately disclosed before purchase is not considered a reason for a return merely because the customer later decides they do not want the item.

Final Sale and Restricted Items

Items identified as final sale remain final sale except where applicable law provides otherwise.

Certain products may also have additional restrictions because of their nature, condition, safety requirements, hygiene considerations, customization, or applicable law.

International and Mandatory Consumer Rights

Nothing in this policy limits consumer rights that cannot legally be waived.

If an order is subject to mandatory cancellation, withdrawal, return, refund, warranty, or other consumer-protection rights in the customer's jurisdiction, Viva La Cart will comply with those requirements.

Contact Us

Questions about an order or this policy should be sent to:

Viva La Cart
vivalacart@gmail.com