contact us page
Help Center
We’re here to help. Find quick answers below, or send us a message.
Quick Answers
Where is my order?
Tracking is emailed after your order ships. If you can’t find it, check spam/junk, then contact us with your order number.
How fast do you ship?
Orders typically ship within 1–3 business days (excluding weekends/holidays).
Do you accept returns?
Yes — we offer a 14-day return window from delivery. See our Returns policy for details.
Are items new or pre-owned?
We sell new, pre-owned, vintage, and collectible items. Condition is always listed clearly and photos show the exact item you’ll receive.
Do you ship internationally?
Not directly through VivaLaCart.com. Many items are available internationally via our eBay store: VivaLaCartEbay.
What if something goes wrong?
If there’s an issue with your order (damage, incorrect item, delivery concern), contact us and we’ll work with you to make it right.
Contact Us
Use the contact form below and include your order number for faster support. We typically respond within 1–2 business days.
Prefer email? Reach us at hello@vivalacart.com
Want first access to new drops?
Join the Drop List for early access + exclusive offers.
Join the Drop List